Refund Policy
At LitsArt , we prioritize customer satisfaction. If you are not satisfied with your purchase, please review the refund terms below.
1. Refund Eligibility
You may request a refund under the following conditions within 30 days of purchase:
a. Technical Issues
If paid features have critical technical problems and no solution is provided within 30 days, a refund may be granted.
b. Duplicate Charges
Refunds will be issued for multiple charges caused by payment errors.
c. Auto-Renewal Misunderstanding
Refunds may be requested within 7 days of an unexpected auto-renewal charge.
d. Support Response Delay
If order confirmation or support responses are not provided in a reasonable timeframe, a refund may be granted.
e. Order Delivery Issues
If order information is not delivered within 24 hours and support does not respond within 48 hours, a refund may be issued.
Refunds are credited to the original payment method used at purchase.
2. How to Request a Refund
- Go to the Refund Request Page on LitsArt.
- Enter your order number and purchase details.
- Complete the refund request form including:
- Product or subscription purchased
- Order reference number
- Email address used for purchase
- Reason for refund request
We review requests and respond within 24 business hours.
3. What Happens After a Refund?
- License or access granted through the refunded purchase will be deactivated.
- You must cease using refunded features and remove associated software or access rights.
4. Non-Refundable Situations
Refunds are generally not provided for:
- Price differences between sellers or regions
- Purchases via third-party resellers
- Change of mind, accidental purchase, or misunderstanding of features
- User error (e.g., incorrect version, insufficient device resources)
- Failure to provide valid information or cooperate with support
5. Contact Us
For questions or assistance with refunds, contact: support@litsart.ai
By using LitsArt, you acknowledge that you have read and understood this Refund Policy.